问题是,算法盯的是词语,不是人。「请」和「谢谢」可以被计数,但一个员工在高峰期顶着压力依然耐心地帮顾客换餐、一个新手第一次独立处理投诉时虽然紧张但态度诚恳——这种真正的服务质量,关键词识别捕捉不到。
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知乎上有一条高赞回答:“在我们小时候成长起来的那个年代,追逐爱情是可歌可泣的,有情饮水饱是老人常挂在嘴边的,并不会被人笑话。那时候婚姻不是两个资产的媾和,不是阶级跃迁的道具,追求‘门当户对’是会被视为封建的,把钱挂在嘴边是很俗很low的……”
The H&V Controller module has too many high-level responsibilities assigned to it.